Cushman & Wakefield; 2018-2020
Global real estate firm, offering occupier services to clients.
Client Technology Account Manager
SIRVA Relocation; 2007-2016
Worldwide provider of relocation and moving solutions.
Promoted to multiple jobs during tenure. Travelled to regional and global offices and clients to support organizational improvements.
Increased survey response rate by over 200%.
Increased survey response rate by over 200%.
Director, Global Quality & Analytics
-Managed a small team of associates around the globe
-Oversaw setup and maintenance of Data Warehouse, executed Data Quality tools
-Implemented new tool for customer satisfaction surveys and addressed customization requests
-Oversaw setup and maintenance of Data Warehouse, executed Data Quality tools
-Implemented new tool for customer satisfaction surveys and addressed customization requests
Global Manager, Business Quality
-Managed Voice of Customer survey process
Global Process Manager, Finance
Global Process Manager, Operations
Global Assignment Consultant
Global Assignment Associate
Global Process Manager, Operations
Global Assignment Consultant
Global Assignment Associate
May Merchandising Company; 2003-2005
Merchandise Testing Coordinator
-Partnered with 7 overseas offices ensuring quality and safety complied with U.S. standards and regulations
-Point of contact with vendors and factories for credit/recalls if product failed random testing at retail
-Point of contact with vendors and factories for credit/recalls if product failed random testing at retail
Clinique Laboratories, Inc.; 1999-2003
Associate Consultant/Makeup Artist
